FAQs

Because our products are digital license keys, they cannot be returned once the key has been delivered, viewed or activated. You can get a full refund if your key has not been delivered or viewed yet, or if the key does not work because of a problem on our side and we cannot send a working replacement. Read the full Return & Refund Policy.

No. All our products are software. After your purchase you receive your license key and download link by email and in your account, so there is nothing to ship. See our Delivery Policy.

Find the product you need, click Add to cart, then go to checkout, enter your details and pay. Your license key is sent to your email after payment.

No. You can check out as a guest. Creating an account is optional, but it lets you see your orders and license keys any time from My Account.

Usually within minutes of payment. Check your inbox and spam folder. If it has not arrived within a few hours, contact us and we will send it right away.

Contact our support team with your order number. We will help you activate it or send a replacement key.

Most antivirus software updates itself automatically. Keep automatic updates turned on during setup so you always have the latest protection.

Call us 24/7 at +1-855-535-7753, email infinity@antiviruspoint.org, use the chat button on this page, or visit our Contact Us page.